DailyPay

JULY 1, 2020

Industry: Call Center. DialAmerica, which is headquartered in Mahwah, New Jersey, is one of the nation’s largest privately owned dedicated domestic call center companies. Rob was looking for a way to reduce attrition in the first two weeks that employees were on the job. Partner Snapshot. Download Case Study.

Onboarding Software 52

Onboarding Software HR Software Ceridian Case Study 52

Cornerstone On Demand

AUGUST 29, 2017

Artificial Intelligence, machine learning and cognitive computing are slinking into every nook, cranny and call center of the workplace. Soft skills are more in demand than ever: A 2015 LinkedIn survey found that 59 percent of hiring managers found it difficult to hire staff with the soft skills they required.

Hiring Software 170

Hiring Software AI Recruiting HR Software Interview Software 170

Achievers

NOVEMBER 15, 2018

Your call center employees are very often the first employees your customers interact with. Call center employees also spend a lot of time talking to customers who are less than happy. The employees who fall into the disengaged category are at risk of fleeing your contact center and bringing others with them.

Employee Engagement 104

Employee Engagement Staffing Software Hiring Software Wage and Hour Training 104

Hppy

FEBRUARY 15, 2021

However, over the last decade, leading companies have started to understand the efficiency of pre-hire assessments. Leading companies seek predictive accuracy in their recruitment processes. Now, companies that have tasted success with these tests are using them to recruit the finest entry-level applicants.

Aptitude Tests 91

Aptitude Tests Hiring Software Assessment Software Interview Software 91

Qualtrics HR

JULY 15, 2019

Customer Experience (CX) is the future of business and companies who don’t get on board will have trouble competing in an evolving marketplace. 81% of companies say they will compete mostly or fully on customer experience alone. – View or contact center experience solution here.

Benchmarking 82

Benchmarking Survey Competencies Compliance Training 82

Achievers

NOVEMBER 15, 2018

Your call center employees are very often the first employees your customers interact with. Call center employees also spend a lot of time talking to customers who are less than happy. The employees who fall into the disengaged category are at risk of fleeing your contact center and bringing others with them.

Employee Engagement 92

Employee Engagement Staffing Software Hiring Software Wage and Hour Training 92

HR Daily Advisor

JANUARY 8, 2018

Indeed, a 2017 Accenture Strategy survey found that only 34% of leaders believe current performance management approaches are highly effective at helping employees rapidly adapt to change. Technology also lets managers track progress toward organizational goals and identify competency gaps that require attention.

HR Software 38

HR Software Performance Management Retention and Turnover Coaching 38