Remove 2016 Remove Knowledge Management Remove Retention and Turnover
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Here’s How IBM Predicts 95% of Its Turnover Using Data

Linkedin Talent Blog

With the cost of replacing an employee sitting anywhere between 30 and 400% of that person’s annual salary, there’s obviously a strong financial case for investing in retention — not to mention the benefits of preserving institutional knowledge and protecting morale. Last year, job attrition in the U.S.

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IC ROI: 8 (surprising) ways internal communication technology impacts your bottom line

Interact-Intranet

In Sales, you’re measured on the volume and value of opportunities you bring in – and that affects turnover and profit. In Customer Service, it may be the number of tickets you resolve, or the feedback rating you receive – and that impacts on customer retention. ”, you’ve got a challenge on your hands.

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Verint Engage 2019 Conference Takeaways

Aberdeen HCM Essentials

To showcase how various capabilities such as self-service, voice biometrics, knowledge management, workforce management, and unified agent desktop come together through this three-step framework, Verint had several clients share their success stories. more, leading to 14% improvement in digital commerce revenue.