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One of the questions to be discussed at the up-coming Salzburg Seminar I will be attend July10-15 is, “What elements of an improvement are transferable, and what adaptations are needed?” 13, Number 6S, 2013. Dave Snowden , “7 Principles of KnowledgeManagement”, Cognitive-edge.com.
Last week, I attended RingCentral’s analyst summit which provided an opportunity to interact with various company executives, customers, and partners. As an example, recommending a contact center agent a subject-matter expert (SME) who’s currently available to address the issue that the agent is working on to help a client.
There are many insightful researchers and theorist who come from other disciplines, but have much to offer knowledgemanagers. In this post, I am reviewing his last book (he died in 2013) in which he turned his in-depth understanding to study teams in US intelligence agencies. Richard Hackman is one of those.
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