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Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

In the summer of 2009 GM filed for bankruptcy. GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. Why didn’t KM save General Motors?

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Transparent Office: In-the-Flow and Above-the-Flow

Transparent Office

These wikis are typically replacing knowledge management systems (or creating knowledge management systems for the first time). That was one of the great (if depressing) learnings of the Knowledge Management movement. Left to their own devices, people dont collaborate very much in above-the-flow ways.

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McAfee on Widening the Flow

Transparent Office

In the old world of emails and knowledge management systems, our tools and processes force a rigid distinction between "doing your job" (i.e., in-the-flow activities, usually in email) and "giving back to the organization" (above-the-flow contributions to a knowledge management system).

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KM professorship at Kent State

Knowledge Musings

The Kent State University program on Information Architecture and Knowledge Management has announced a new professorship, sponsored by Goodyear: IAKM Accepting Applications for Goodyear Professor Position. The Master's Program in Information Architecture and Knowledge Management is a unique, innovative program inaugurated in Fall 2001.

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The Bamboo Project Blog: Do You Know How to Ask the Right Questions?

The Bamboo Project Blog

Looking at tools like Google Squared , Google Trends and Wolfram Alpha , it's becoming increasingly clear to me that one of the key challenges we have before us is learning how to ask questions. This seems like one of those areas where we need to think carefully about how our tools may be outstripping our ability to use them.

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The Bamboo Project Blog: My Personal Learning Environment

The Bamboo Project Blog

tools, as well as my ongoing belief in constructivist theories of learning , Ive come to believe that the future of staff development lies in our ability to go beyond structured training to facilitating informal processes and learning experiences that occur on a daily basis. account (another key information-gathering tool).

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Do We Really Need So Many Kinds of Social Media?

Conversation Matters

I recently spoke at the 2009 Army Knowledge Management Conference. The sixty Battle Command Knowledge System (BCKS) Professional forums that have been so successful. One of the difficulties of trying to figure out what social media to use for what purpose is that purpose is not built into social media tools.