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Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. The knowledge management task is to bring together the collective knowledge of the organization to bear on complex issues.

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Knowledge Management: Where We've Been and Where We're Going - Part Two

Conversation Matters

In this series I‘ve classified the evolving landscape of knowledge management into three categories. The first category is leveraging explicit knowledge and is about capturing documented knowledge and building it into a collection - connecting people to content. workers to do the tasks they were assigned.

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Assessing Values in Online Technology Part 4

HR Examiner

This article and study was co-authored by Zachary Harper, Tejal Raval, Anum Malik, and Michael Kannisto. In part one in this series we revealed the abstract and methodology of the study and then the ten things we learned in part two. Knowledge Management. Assessing Values in Online Technology. Ten Things We Learned.

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Transferring Expertise: The Best Way to Move Tacit Knowledge

Conversation Matters

This example is from Julian Orr’s study of copy repair technicians. 1993) Knowledge for Action. 2005) CompanyCommand: Unleashing the Power of the Army Profession. Knowledge Management Strategies Sharing Tacit Knowledge expert expertise knowledge elicitation knowledge retention knowledge transfer tacit knowledge'