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Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. The knowledge management task is to bring together the collective knowledge of the organization to bear on complex issues.

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Transferring Expertise: The Best Way to Move Tacit Knowledge

Conversation Matters

After she checks the communication lines, [he explains] she should follow the procedures the book specifies for that error code. See, Do, Teach is a knowledge transfer process designed to incorporate the needed learning elements to quickly develop expertise through an intensive, immersive period of learning over a month or more. .

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4 Great Ways to Conduct Peer Assists: Transferring Knowledge Effectively

Conversation Matters

But in several of the examples both implicit knowledge and explicit is transferred as well. I start with a British Petroleum (BP) example that was my first introduction to Peer Assists while I was conducting research for my book, Common Knowledge. . . The site is located in deep water in the North Sea.