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The deadly 2002-2003 SARS outbreak remained an epidemiological mystery for over a decade. But if benchmarking data indicates that your industry peers have far better retention rates than your organization, then it’s clear that you own the problem. #2: So pay particular attention to levels of attrition within these groups.
In February of 2002, in the middle of the recession that […]. I’m so excited about a report we published today: Calculating the True Cost of Voluntary Turnover: The Surprising ROI of Retention. I’ve been wanting to write this report since I joined Bersin in 2013, but my study of retention began many years before then.
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