Connecting the Dots in Employee Engagement
Strategic HCM
JULY 13, 2011
This is how the point is made in the HCI’s report: “William Costellano of the Center for HR Strategy at Rutgers, pointed to the pitfalls associated with improperly defining and assessing engagement: ‘If one does not know what one is measuring, the action implications will be, at best, vague and, at worst, a leap of faith.”
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