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A receptionist is often the first voice a customer or client hears when contacting your business. Their tone, professionalism, and ability to handle phone calls efficiently directly influence the impression your company leaves. It is crucial to prepare your new receptionist with the right phone etiquette and receptionist skills to ensure their success and their ability to maintain your organizations reputation that you’ve worked to establish.
Its no secret that the global recruitment market has been navigating turbulent waters. While 2024 marked a year of headwinds for staffing and recruitment firms, early signs of stabilization are beginning to surface, even in the U.S. That said, recovery remains uneven and fragile across regions, sectors, and staffing models. A look at some of the largest global recruitment agencies earnings reports shows a market still grappling with economic uncertainty, delayed hiring decisions, and a cautious
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Great leadership development is the key to sustainable business growth. Are you ready to design an effective program? HR can use Paycor’s framework to: Set achievable goals. Align employee and company needs. Support different learning styles. Empower the next generation of leaders. Invest in your company’s future with a strong leadership development program.
Estimated reading time: 3 minutes I mentioned in a previous article that I went to an artificial intelligence (AI) conference recently. One of the things that I found interesting was the conversation about AI and automation. While they are related, theyre definitely not the same. Automation is setting up a technology that follows a defined order. For example, if I say ABC, then the technology will do XYZ.
Speak with any seasoned HR pro, and theyll tell you the profession has changed drastically since their early careers. Steve Knox, global head of talent attraction and acquisition at Dayforce, whos been in recruitment for 30 years, certainly can attest to the changes. Knox recalled his experience posting job openings in his first position at consumer goods and personal care corporation Kimberly Clark.
Speak with any seasoned HR pro, and theyll tell you the profession has changed drastically since their early careers. Steve Knox, global head of talent attraction and acquisition at Dayforce, whos been in recruitment for 30 years, certainly can attest to the changes. Knox recalled his experience posting job openings in his first position at consumer goods and personal care corporation Kimberly Clark.
Investing in the right staffing software is a pivotal decision that can revolutionize your agency’s performance. But with countless features and promises, how do you know what’s truly essential? Reviewing and comparing essential staffing software features can be a daunting challenge, especially when searching for a comprehensive platform to manage your operations from front to back.
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First aid kit overview: A new approach to healthcare communication In healthcare, effective communication is often the difference between calm and chaos. When your workforce feels informed and connected, patient care thrives but when communication fails, confusion, errors, and burnout take hold. Just as a first aid kit is essential in emergencies, your organization needs the right communication tools to ensure clarity, confidence, and control.
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Discover how Mitratech’s all-in-one HR Tech Suite optimizes every stage of the employee journey. From hiring and compliance to onboarding and retention, our solutions help you build a more efficient and people-focused workplace. With automation, real-time tracking, and tools that can support inclusion initiatives, Mitratech removes barriers and helps talent thrive.
HR pros seem to have hard feelings about soft skills. Soft skills are generally understood to encompass non-technical, interpersonal job skills, including communication, critical thinking, and collaboration competencies. HR leaders say these capabilities are more important than ever as technological changes like AI or remote work reshape how jobs are performed.
Today Microsoft announced a wide range of Copilot features , many focused on Agents (research agent and analyst agent, agent development and management tools, and personal productivity features). But one feature set that is significant to HR is Microsoft’s newskills infrastructure : a skills-inference agent (and a skills management agent) that lets companies identify.
Investing in new HR software is a big decision but the real challenge begins once the purchase is made. A smooth, strategic implementation can make all the difference between a system that drives efficiency and engagement, and one that falls short of expectations. Whether you’re upgrading from outdated tools or rolling out HR technology for the first time, careful planning is essential.
From Attic to Innovation: Jason Maxwells HR Leadership Journey April 22nd, 2025 Share on Facebook Share on Facebook Share on LinkedIn Share on LinkedIn From a Lowell Attic to Leading HR Innovation Nationwide In 2004, Jason Maxwell launched MP from the attic of a home in Lowell, Massachusetts. Not exactly the classic garage startup storybut the mission was just as bold.
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
AI is revolutionizing performance management by making it more effective, objective, and actionable. Through automation and real-time feedback, AI can make performance management a truly valuable tool for growth. This is especially important for employees, who are 57% less likely than leaders to view performance management as successful. AI, however, can improve employee engagement initiatives through more efficient performance management programs.
Say goodbye to dedicated desks and hello to collaborative workspaces. More companies are ditching individual desks and embracing shared spaces, as 62% of employers are aiming for a ratio of 1.5 employees per desk, and the amount of individual workspaces has already decreased from 51% in 2021 to 40% in 2024, according to data from the commercial real estate company CBRE.
Despite being one of the most important elements of a compensation package, retirement benefits are often overlooked or misunderstood by employees. Many workers focus only on their take-home pay, unaware of the long-term financial investments their employer is making on their behalf. For HR teams and benefits professionals, bridging this knowledge gap is essential to reinforcing the full value of employment and improving financial confidence.
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Learn & Grow: The Learning Management System for Employee Engagement and Retention April 24th, 2025 Share on Facebook Share on Facebook Share on LinkedIn Share on LinkedIn Employee disengagement, poor retention, and compliance headaches arent just HR problemstheyre business risks. And if youre still relying on outdated or manual training tools, you’re falling behind.
The post-COVID workplace has evolved beyond our imagination. And yet, it raises a pressing question among employees: Can your employer force you to return to the office? With return-to-office (RTO) mandates becoming commonplace, its important to understand your rights and options. Companies like Amazon, JP Morgan & Chase, Dell, and even the U.S.
AI overhype is real. Business leaders have salivated over the possible transformations the technology can bring to their companies, and poured more than $1 trillion into generative AI investments. But one nagging challenge has emerged: leaders are failing to fully think through how to change their workforce amid this transformation, including how job tasks will get done, and the skills required of workers who complete them.
Well-written performance goals help energize employees and point them in the right direction. They help managers conduct more effective performance reviews. Here are 100 phrases to adapt from 2600 Phrases for Setting Effective Performance Goals by Paul Falcone and additional performance goal phrases that may help you provide more helpful feedback to struggling team members.
Unlock the potential of your organization with People Experts LLC, the leaders in fostering collaborative workplaces built for People. We specialize in human resource strategic planning, fractional HR services, and employee engagement. Our expert guidance and tailored approach ensure that your workplace thrives and is positioned for sustainable growth.
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Ever called yourself an ally for an identity group? Well, then, ask yourself: What have I done this week to show my allyship? If you havent done anything, youre probably not an ally to that group, said Stephanie Chung, author of Ally Leadership: How to Lead People Who Are Not Like You. HR Brew spoke with Chung about her book and how HR pros and managers can be allies to identity-based employee groups.
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