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A Knowledge Management Strategy for Non-Profits Working in Developing Countries

Conversation Matters

I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings. Staffing KM Positions.

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Developing Customer Service Skills During COVID-19

Professional Alternatives

Customer service skills are optimized when organizations move away from the rigidly structured coaching system in contact centers. Instead of reviewing a handful of calls one hour each week with a rep, managers can weave the coaching into the workflow. — 4) Improve Knowledge Sharing. Knowledge sharing can be dynamic.

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The Three Eras of Knowledge Management

Conversation Matters

In this video I describe the Three Eras of knowledge management that I have previously written about on this blog, Where Knowledge Management has Been and Where it is Going – Part One , Part Two , and Part Three. It is the "means," but what is being managed are ideas. Zhenshen, China.

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Assessing Values in Online Technology Part 4

HR Examiner

Recruiting: 17%. Interviews. The interviews took place by video conference and are recorded in the HRExaminer archives. Recruiting (Assessment). Recruiting. Recruiting. Recruiting. Talent Management. Recruiting (Recruitment Marketing). Recruiting (Workforce).

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What is knowledge management strategy?

Twine App

Are your file systems filled with documents that no one reads? You need a knowledge management strategy. Put simply, knowledge management is the way an organisation shares information. The solution: you need a knowledge management strategy. What is a knowledge management strategy?

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Bersin: Don’t overlook these 8 factors in creating your new hybrid plan

HRExecutive

Work scheduling, management processes, systems and tools, benefits policies and much, much more all have to be factored in. Work practices, management behaviors, reward systems and flexibility are all likely affected by any plans you put into place. The innovations are astounding.

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The CKO of Microsoft Services Has a Surprising Perspective on Knowledge Management

Conversation Matters

I recently had the opportunity to interview Jean-Claude Monney , for a project I was working on for USAID. He points to law firms that are increasingly replacing paralegals with AI , what he calls “knowledge augmentation.” He is the CKO of Microsoft Services, the largest Division of Microsoft with over 22,000 people.