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Bersin: Don’t overlook these 8 factors in creating your new hybrid plan

HRExecutive

In fact, we’ll soon be publishing an entire report on the topic, with case studies from companies such as Autodesk, Sutter Health, Ferrero and RELX along with checklists and detailed considerations. Microsoft Teams and Stream can capture every conversation on video and transcribe meetings so people can catch up on anything they miss.

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How Can Knowledge Management Systems Help in Faster Onboarding Of Employees (+10 Best Knowledge Management Systems for 2024)

Empuls

An Increasingly larger number of businesses develop entire programs for introducing new hires to the company and helping them get started.  How knowledge management assists in onboarding On their first day on a new job, employees come with their professional skills already tested and evaluated. Video tutorials.

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How the Vancouver Police Department used their intranet as a knowledge management platform

ThoughtFarmer

This month we bring you an interesting new case study from the Digital Forensics Unit (DFU) at the Vancouver Police Department. . This case study is fascinating because it highlights the growing need many organizations have relating to managing and sharing large databases of knowledge.

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The Complexity of Transferring Lessons Learned from Projects

Conversation Matters

Even if only a portion of the team can meet they will still be able to compile a richer and more complete picture than sequential interviews can produce. As experts we have a hard time being able to imagine what it is like not to know and we therefore leave out critical elements needed to make effective use of the knowledge.

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Everything You Need to Know about Call Center Training

PSB

In this post, we’ll explore why this training is essential, its advantages, best practices, software solutions, and more. Guided Onboarding Mastery During mentorship programs, especially during new hire onboarding , pair trainees with experienced employees who act as mentors. What is call center software?

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The Twine Guide to Building Your Internal Knowledge Base

Twine App

Chapter 4 – The case for maintenance. Keep your knowledge base relevant. We’ll show you how to get up and running with an internal knowledge management system your staff actually use. If nothing else, we hope it plays a part in creating some great Knowledge Bases that help great companies do great things.

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The 15 Top Call Center Software Platforms for 2024

Rallyware for Human Resources

The Rallyware team has done some research, and narrowed down a selection of 15 top call center software for 2024. Gone are the days of the old-school call center as we know it – traditional call centers have evolved significantly, now adopting innovative call center software that significantly streamlines operations.