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Why Hospitality Workers Walk Away: Addressing the Root Causes of Turnover

Payactiv

Meanwhile, the competition for talent has intensified, making it even harder for companies in the hospitality sector to attract and retain qualified workers. Meanwhile, the competition for talent has intensified, making it even harder for companies in the hospitality sector to attract and retain qualified workers.

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Cracking the Retention Code: Why Do Call Centers Have High Turnover Rates?

Payactiv

Most call center managers are laser-focused on meeting KPI metrics relating to customer experience. However, the employee experience is equally important, especially given that the call center industry is renowned for its high turnover rate. The cost of recruiting, hiring, and training new agents. Why is this figure so high?

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From Fleeting to Forever: Combating Quick Service Restaurant Turnover Rate

Payactiv

In this article, we’ll examine this longstanding issue and explore some tactics QSR employers can use to attract and retain key talent. In this article, we’ll examine this longstanding issue and explore some tactics QSR employers can use to attract and retain key talent. How Did We Get Here?

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What Is DEI Training? Your 101 Guide in 2024

Analytics in HR

In this article, we explore the significance of DEIB training as a strategic investment that unlocks the full potential of both individuals and organizations. Contents What is DEI(B) training? Why is DEI training important? What are the different types of DEIB training? Why is DEI training important?

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From bystander to upstander

Chief Learning Officer - Talent Management

We’ve mandated sexual harassment prevention training. But nearly three years after #MeToo, studies show that these efforts still might not make any difference in workplace culture and attitudes. Up until a couple years ago, anti-harassment training was usually organized in response to a specific incident or public moment.

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What is Sensitivity Training & Why It Is Important in the Workplace?

HR Lineup

Sensitivity training, often referred to as diversity or cultural awareness training, is a crucial tool in fostering an inclusive and respectful workplace. This article will explore what sensitivity training is, its key components, and why it is essential in today’s workplace. What is Sensitivity Training?

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An introduction to micro learning and the associated benefits

cipHR

Whether it’s compliance training, specialised skills development, or even behaviour-based learning, every organisation has training and development objectives. Speaking in a recent eLearning content webinar , David Marshall — founder of Marshall E-Learning Consultancy — told us: “When I started, I would create 90-minute courses.