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The ReWork Bookshelf: 5 Must-Reads from Workforce Trends Expert Ira Wolfe

Cornerstone On Demand

In the book, Friedman revealed how drive-thru windows aren't staffed by attendants inside, but by a call center hundreds miles away, so of course, I had to run out, jump in my car and see it for myself! I attended college to learn skills for life, and lifelong learning for me afterward was a hobby.

Trends 297
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Reputable Staffing Company Reduces Turnover

Payactiv

Whether you need one person or thousands, Integrity has the expertise and scalability to keep your business sufficiently staffed for short-term or long-term needs. Integrity was looking for a way to help their hourly workforce handle these unexpected expenses and in turn lower the turnover rates. Payactiv is very different.

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The ReWork Bookshelf: 5 Must-Reads from Workforce Trends Expert Ira Wolfe

Cornerstone On Demand

In the book, Friedman revealed how drive-thru windows aren't staffed by attendants inside, but by a call center hundreds miles away, so of course, I had to run out, jump in my car and see it for myself! I attended college to learn skills for life, and lifelong learning for me afterward was a hobby.

Trends 170
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Executive Freelancers: An Interview With Antoinette Forth

Everwise

In February, Deloitte reported that 51 percent of executives planned to hire freelancers more this year than they did in 2015. I concluded that they really weren’t appropriate for the skillset of the type of person I was working with—someone that maybe was a senior manager at a call center or a project management executive.

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How HR Can Create a Customer-Centric Culture

Analytics in HR

Let’s make it practical through an example: “Susan is working in a call center. Her performance is measured by how many calls she closes in an hour. ” Example: American Airlines gives flight attendants the power to give customers complimentary miles on the spot if there is an issue with their flights.

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Reality Check: Pontification vs. HR Practice

Robin Schooling

Case in point: last week, at UNLEASH America (truly one of my favorite events), I attended a session with HR and TA leaders from UPS as they discussed their use of Fountain to scale and streamline their hiring of frontline workers – their candidates are interviewed within 7 minutes of apply and extended an offer 22 minutes post-interview.

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no one is communicating with me during my furlough, interview assignments, and more

Ask a Manager

Last week I had a screening call with an HR person and then a phone interview with the hiring manager for a role that sounded interesting. On the call, the hiring manager mentioned having me complete a writing sample prior to my interview with the team. There are no wrong answers.”.