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These CHROs say it’s time to ‘re-recruit’ your employees

HRExecutive

As companies continue to lose top talent during the Great Resignation , many are quickly trying to fill vacancies by pivoting their recruitment and hiring strategies—adding sign-on bonuses, emphasizing a commitment to flexibility, upping their investment in corporate social responsibility. Greg Till, Providence Health System.

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Cracking the Retention Code: Why Do Call Centers Have High Turnover Rates?

Payactiv

Most call center managers are laser-focused on meeting KPI metrics relating to customer experience. However, the employee experience is equally important, especially given that the call center industry is renowned for its high turnover rate. Why Do Call Centers Have High Turnover Rates?

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The ReWork Bookshelf: 5 Must-Reads from Workforce Trends Expert Ira Wolfe

Cornerstone On Demand

Unfortunately, the list of ones I've read cover to cover is quite short, and the list of those I've read more than once—most of which are included in this article—is even shorter. Fast forward a decade, and here we are again, bewildered by how technology, politics and other forces seem to be disrupting the world we knew and know.

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4 Ways PEO Solutions Benefit Medical Practices

Extensis

Quick look: The field of medicine is a noble calling, marked by a deep commitment to patient care and well-being. However, behind the scenes of every successful medical practice lies a complex web of administrative tasks, HR responsibilities, and regulatory hurdles. Since healthcare professionals’ risk of burnout is 2.2

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Bersin: Why you need to treat your service pros like software engineers

HRExecutive

Employers are scrambling to hire nurses, drivers, food service staff and customer support representatives. I view this as a wake-up call for companies everywhere. Without a strong service organization and a sound set of practices to hire, care for and support service teams, your company will never grow.

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Industry Insights: Call Center

Payactiv

Welcome to our resource page for Call Center Hiring! dropped to 3.4%, which made recruiting at competitive wages challenging for call centers. In 2021, a new set of problems beset upon the industry, including staffing shortages and intense competition for quality labor. The Call Center Facts.

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Recruiter Roundtable with Loxo CEO Matt Chambers and I!

The Tim Sackett Project

In this discussion, Loxo CEO, Matt Chambers, and I discuss trends in recruiting that is here to stay, and how modern recruiters will need to evolve to address these changes. Question 1: What do you see as the most impactful changes you’ve seen in the recruiting industry? All of this is driven by technology.