Payactiv

OCTOBER 31, 2024

Most call center managers are laser-focused on meeting KPI metrics relating to customer experience. However, the employee experience is equally important, especially given that the call center industry is renowned for its high turnover rate. Why Do Call Centers Have High Turnover Rates?

Hiring Software 52

Hiring Software Onboarding Software Interview Software Staffing Software 52

Payactiv

MARCH 28, 2022

Welcome to our resource page for Call Center Hiring! dropped to 3.4%, which made recruiting at competitive wages challenging for call centers. In 2021, a new set of problems beset upon the industry, including staffing shortages and intense competition for quality labor. The Call Center Facts.

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Industry Wage and Hour Training Bonuses and Incentives Hiring Software 52

Payactiv

OCTOBER 5, 2021

These are call center employees, also known as customer service reps. Unsurprisingly, the call center industry also holds record rates of turnover when compared to nearly every other industry in the world. Call Centers Must Consider the Employees’ Mental Health. Want to be a good CS rep?

Recruiting Software 59

Recruiting Software Wage and Hour Training Onboarding Software PayActiv 59

Payactiv

MARCH 22, 2022

Employee turnover rates are at an all-time high, which doesn’t bode well for businesses across all industries. In this article, we’ll spend some time understanding the concept of employee turnover, why it happens, and pre-emptive steps you can take to minimize it. What is Employee Turnover? Then, multiply that figure by 100.

Hiring Software 52

Hiring Software Wage and Hour Training Retention and Turnover Onboarding Software 52

Payactiv

JULY 13, 2020

Industry: Call Centers About TTEC TTEC is a leading global provider of technology and services delivering customer engagement and customer experience solutions. Operating in 24 countries and 89 customer engagement centers. Payactiv has been extremely successful for TTEC. 47,800+ employees interact with 3.5

PayActiv 52

PayActiv Hiring Software Recruiting Software Retention and Turnover 52

Payactiv

SEPTEMBER 23, 2020

Industry: Call Centers Based out of Ohio, InfoCision is an award-winning leader in providing customer care services in a diverse set of industries. InfoCision has been live with Payactiv since 2018. Execution InfoCision initially rolled out Payactiv to the company’s 2,000+ hourly workers.

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Onboarding Software PayActiv Recruiting Software ADP 52

Payactiv

MAY 2, 2022

In this segment of The Compassionate Capitalist Show™, Karen Rands is joined by Sabina Bhatia, Chief Customer Officer at Payactiv, the champion of Earned Wage Access (EWA) to talk about the impact ‘financial insecurity and well being’ of hourly wage workers have on the profitability and scalability of businesses.

Wage and Hour Training 52

Wage and Hour Training Recruiting Software Hiring Software HR Software 52