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Bersin: Why you need to treat your service pros like software engineers

HRExecutive

Employers are scrambling to hire nurses, drivers, food service staff and customer support representatives. I view this as a wake-up call for companies everywhere. Without a strong service organization and a sound set of practices to hire, care for and support service teams, your company will never grow.

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Cracking the Retention Code: Why Do Call Centers Have High Turnover Rates?

Payactiv

Most call center managers are laser-focused on meeting KPI metrics relating to customer experience. However, the employee experience is equally important, especially given that the call center industry is renowned for its high turnover rate. Why Do Call Centers Have High Turnover Rates?

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These CHROs say it’s time to ‘re-recruit’ your employees

HRExecutive

As companies continue to lose top talent during the Great Resignation , many are quickly trying to fill vacancies by pivoting their recruitment and hiring strategies—adding sign-on bonuses, emphasizing a commitment to flexibility, upping their investment in corporate social responsibility. Greg Till, Providence Health System.

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The ReWork Bookshelf: 5 Must-Reads from Workforce Trends Expert Ira Wolfe

Cornerstone On Demand

In this series, ReWork contributors share their“must-read" recommendations for HR professionals and business leaders. Everybody Lies by Seth Stephens-Davidowitz HR teams understand better than anyone that people lie. HR, anyone?) Recruiting in the Age of Googlization by Ira S Wolfe Wait a minute, isn't that my new book?

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4 Ways PEO Solutions Benefit Medical Practices

Extensis

Quick look: The field of medicine is a noble calling, marked by a deep commitment to patient care and well-being. However, behind the scenes of every successful medical practice lies a complex web of administrative tasks, HR responsibilities, and regulatory hurdles. PEOs rectify this issue with its recruiting services.

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Prepare Your Questions For #HRTechWorld and #HRTechConf

In Full Bloom HR

It’s HR technology conference season, and we’d better get our act together if we’re going to get the maximum value from our time spent at these conferences. Just this solo consultant who’s been trying to save the world from crappy HRM and HR software for more years than most of you have been alive.

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Industry Insights: Staffing

Payactiv

Welcome to our resource page for Staffing Hiring! What can staffing companies, and the organizations they partner with, gain from implementing a financial wellness program? 5 Strategies for Hiring? 5 Strategies for Hiring?Hourly Staffing Industry Facts. Unprecedented Hiring. Hourly Workers.