Payactiv

OCTOBER 31, 2024

Most call center managers are laser-focused on meeting KPI metrics relating to customer experience. However, the employee experience is equally important, especially given that the call center industry is renowned for its high turnover rate. Why Do Call Centers Have High Turnover Rates?

Hiring Software 52

Hiring Software Onboarding Software Interview Software Staffing Software 52

Payactiv

MARCH 28, 2022

Welcome to our resource page for Call Center Hiring! dropped to 3.4%, which made recruiting at competitive wages challenging for call centers. In 2021, a new set of problems beset upon the industry, including staffing shortages and intense competition for quality labor. The Call Center Facts.

Industry 52

Industry Wage and Hour Training Bonuses and Incentives Hiring Software 52

Payactiv

JUNE 23, 2021

Turnover is costing you exorbitant amounts of money every year and HR departments have been fighting it for decades. The numbers continue to inflate, the need to differentiate yourself from competitors is more important every year, and the cost associated with turnover can debilitate or even cripple a company. Costs add up fast.

Hiring Software 59

Hiring Software Staffing Software Onboarding Software Planning Tools 59