Cracking the Retention Code: Why Do Call Centers Have High Turnover Rates?
Payactiv
OCTOBER 31, 2024
Inadequate Compensation As of March 2024, the average hourly pay for call center agents in the US is just $17.75 The cost of recruiting, hiring, and training new agents. Additional supervision for new hires. AI-powered chatbots can provide first-line customer support before handing calls off to human agents when required.
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