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7 Ways to Keep Call Center Employees Engaged

Achievers

The employees who fall into the disengaged category are at risk of fleeing your contact center and bringing others with them. According to Contact Babel’s 2017 study on U.S. contact centers, employee turnover at call centers is the highest it’s been since the recession — currently at 30%. Recognize Employees.

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7 Ways to Keep Call Center Employees Engaged

Achievers

The employees who fall into the disengaged category are at risk of fleeing your contact center and bringing others with them. According to Contact Babel’s 2017 study on U.S. contact centers, employee turnover at call centers is the highest it’s been since the recession — currently at 30%. Recognize Employees.

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Words of Advice from 7 HR Thought Leaders

Achievers

“You can’t prevent attrition if your organization doesn’t attend to employee experience.”. In a recent Forbes article , Biro writes about the urgent need of focusing on the employee experience. Bersin writes about the concept of meaningful work as a necessary foundation for employee engagement.

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Diversity recruiting: Two heads are better than one

Business Management Daily

” The above quote is about books, but the sentiment applies equally to diversity: Other people know things you don’t know. Diversity recruiting is a talent acquisition and promotion strategy that gives minorities more opportunities. Learn from them. Lincoln—widely revered as one of the most influential U.S.

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People Analytics and HR-Tech Reading List

Littal Shemer

There are too many professional books one can read in a lifespan. This list of People Analytics and HR-Tech books is not exceptional. I won’t be able to complete reading all of it, though I do have these books on my Kindle, ready for browsing. Total kindle books mentioned: 64 ). These books can change your career!

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The Difference Between Employee Satisfaction, Employee Engagement, and The Employee Experience - DecisionWise

DecisionWise

What’s the difference between employee satisfaction, employee engagement, and the employee experience? Consider these three HR hot buttons: Employee Satisfaction. Employee Engagement. Employee Experience. Let’s begin with Employee Satisfaction.

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The Difference Between Employee Satisfaction, Engagement, & Experience

DecisionWise

What’s the difference between employee satisfaction, employee engagement, and the employee experience? Consider these three HR hot buttons: Employee Satisfaction Employee Engagement Employee Experience. Let’s begin with Employee Satisfaction.