2010 Call center hiring Talent Development 
ATD Human Capital
JUNE 21, 2017
Without a thoughtful onboarding process, organizations may see decreased productivity, increased turnover, and lost revenue. Organizations with lower turnover rates tend to focus time and resources on structured onboarding programs. The information a new executive needs isn’t the same as what a new call center agent needs.
Littal Shemer
OCTOBER 11, 2022
“The book helps professionals, researchers, employers, and everybody interested in the world of work to understand the past, present, and future of recruitment. The authors describe the modern technologies and ideas that are changing recruitment, many driven by artificial intelligence.
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